Question 1

What time does the sitter make their rounds and for how long do they visit?

Accepted Answer

Our sitters can visit their clients homes up to 5 times a day.
* The "Morning" time slot is between 7:00 and 9:30 AM.
* The "Mid Day" time slot is between 10:00 and 2:30 PM
* The "Evening" time slot is between 3:00 and  6:00 PM 
* The "Late Night" time slot is between 7:00 and 9:00 PM
Please note; 
Our visits are from the time we arrive till the time we leave your residence!
We cannot do exact times! That is why it's called "time slots"! 
We offer various times from 20 min drop-in to 60 min visits and in home care over-nights house sitting services.

Question 2

So, after the meet and greet how do I schedule pet services?

Accepted Answer

All scheduling request can be made very simple via text to: 484-393-1077
We will confirm your pets are on the schedule with a text back "Pets name is on the schedule now" tysm.
Please text as much as possible all your schedule needs for the week on that Sunday.
Vacation overnight request can be texted or email anytime to our office.

Question 3

How do you accept payments and when?

Accepted Answer

We accept cash preferred and checks.
Credit card, Venmo, Paypal ask for a service fee so we don't use them.
Payment can be made after service is rendered that week.

Question 4

What is your cancelation policy?

Accepted Answer

All Dog Walking or Drop-In Services -  provided for clients during the week (Monday through Friday) are subject to a $12.50 cancellation fee for each and any visit cancelled inside of 24 hours.
 
All Dog Walking or Drop-In Services -
provided for clients during the weekend or on a non-major holiday are subject to a $15 cancellation fee for each and any visit cancelled inside of 24 hours.
Cancellations inside of 24 hours for a drop-in visit on Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day are 100% due and non-refundable
 
Pet Sitting and Overnight Services - The Malvern Mutt LLC requires a non-refundable 10% deposit of the total pet sitting price at the time of booking in order to reserve your dates. Reservations are not confirmed until the deposit has been received. The total pet sitting cost must be paid in full 30 days prior to the start of pet sitting services. If due to an unforeseen event you should need to cancel your booking, you must do so in writing by text or email no less than 30 days prior to pet sitting services.
Cancellations made in writing by text or email 30 days or more prior to pet sitting services will receive a full refund minus the deposit; if you cancel 29 days or less before pet sitting services, you will receive 45% of your payment back minus the deposit.

If we cancel the pet sitting services for any reason, 100% of the deposit and pet sitting services cost will be refunded
 
Payment - Cash is preferred, and we also accept a check. While we do require a credit card on file for back up purposes only before any services begin, we otherwise do not accept any electronic payments of any kind.

Returning early - The full contract agreement amount will be charged if you begin services and return home early. Time is reserved and cannot be resold on such short notice. Full price will also be charged if a Malvern Mutt LLC associate arrives at your house, but is turned away.
 
Inclement weather, "Acts of God"  - Visits cancelled when there is a severe weather warning will not be charged a cancellation fee, but advisories and other less serious weather concerns will be charged if it is safe for our employees to travel and service your pet.
 
All cancellations / changes to scheduled services must be made by emailing to shepherd12214@gmail.com or texting The Malvern Mutt at 484-393-1077

Rescheduling - Any date changes made to existing Petsitting or Overnight services will incur a $75.00 rescheduling fee. 
 
Last Minute Services - (bookings inside of 24 hours) – There will be a $5 surcharge per visit added to services provided last minute (within 24 hours).
 
Holidays - Dog Walks and drop-in visits on holidays incur a $10.00 surcharge per visit.
Holiday bookings for Overnight and Pet Sitting services incur a $25.00 surcharge per night.
Holidays include: Labor Day Weekend (Friday through Monday), Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Memorial Day Weekend (Friday through Monday), and Independence Day. 
Reservations for Thanksgiving require 100% non-refundable payment in full 60 days prior.
Reservations for Christmas and or New Year’s require 100% non-refundable payment in full 60 days prior.
 
All Policies, Procedures and Rates are subject to change without notice.

Frequently asked questions

What time does the sitter make their rounds and for how long do they visit?

So, after the meet and greet how do I schedule pet services?

How do you accept payments and when?

What is your cancelation policy?