Policy and Procedure for the Malvern Mutt LLC.
Dog Walking or Pet Sitting - 30 minute visit- Up to two dogs: From $20 on a weekday up until 6pm, and from $25 after 6pm daily, on a weekend or holiday. Three or more dogs in the household are an additional $5.00 per visit/walk.
Cat Drop-In - 30 minute visit- Up to two cats: From $20 on a weekday up until 6pm, and from $25 after 6pm daily, on a weekend or holiday. Three or more cats in the household are an additional $5.00 per visit/walk.
Overnight / Vacation Services -
From $100 per night for a Pet Sitter to stay in your home.
Hours included are from 4pm on the first day, until 8am the next morning, or consecutive days. Extended early hours on the first day, or late hours on the final day are billed additionally at the from $20 per visit rate. Medication Administration - Oral administration or injection $5.00 per occurrence.
Pet taxi - From $20.00 Transportation and companionship provided to and from your vet, groomer, boarding facility or doggie daycare (each way, up to 30 min, available only in our service area)
Puppy Right Start Consulting - From $75.00 per hour – Puppy Right Start Conulting is great for teaching puppies manners, helping them to be well socialized and giving them a strong obedience foundation. Flexible schedule available.
In-Home Obedience - From $75.00 per hour - Benifits of our One-on-One Service: Training without stress in the comfort of your own home. Easy-to-implement 3-step process to help modify your dog’s behaviors. Flexible schedule available.
Exotic Pet Care - Call for rates
Key Pick up / Drop off or Lock out Service - from $20.00 Policies:
All Dog Walking or Drop-In Services - provided for clients during the week (Monday through Friday) are subject to a $10 cancellation fee for each and any visit cancelled inside of 24 hours.
All Dog Walking or Drop-In Services -
provided for clients during the weekend or on a non-major holiday are subject to a $15 cancellation fee for each and any visit cancelled inside of 24 hours.
Cancellations inside of 24 hours for a drop-in visit on Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day are 100% due and non-refundable
Pet Sitting and Overnight Services - The Malvern Mutt LLC requires a non-
refundable 10% deposit of the total pet sitting price at the time of booking in order to reserve your dates.
Reservations are not confirmed until the deposit has been received. The total pet sitting cost must be paid in full 30 days prior to the start of pet sitting services. If due to an unforeseen event you should need to cancel your booking, you must do so in writing by text or email no less than 30 days prior to pet sitting services. Cancellations made in writing by text or email 30 days or more prior to pet sitting services will receive a full refund minus the deposit; if you cancel 29 days or less before pet sitting services, you will receive 45% of your payment back minus the deposit.
If we cancel the pet sitting services for any reason, 100% of the deposit and pet sitting services cost will be refunded
Payment - Cash is preferred, and we also accept a check. While we do require a credit card on file for back up purposes only before any services begin, we otherwise do not accept any electronic payments of any kind.
Returning early - The full contract agreement amount will be charged if you begin services and return home early. Time is reserved and cannot be resold on such short notice. Full price will also be charged if a Malvern Mutt LLC associate arrives at your house, but is turned away.
Inclement weather, "Acts of God" - Visits cancelled when there is a severe weather warning will not be charged a cancellation fee, but advisories and other less serious weather concerns will be charged if it is safe for our employees to travel and service your pet.
All cancellations / changes to scheduled services must be made by emailing to email@example.com or texting The Malvern Mutt at 484-393-1077
Rescheduling - Any date changes made to existing Petsitting or Overnight services will incur a $75.00 rescheduling fee.
Last Minute Services - (bookings inside of 24 hours) – There will be a $5 surcharge per visit added to services provided last minute (within 24 hours).
Holidays - Dog Walks and drop-in visits on holidays incur a $10 surcharge per visit. Holiday bookings for Overnight and Pet Sitting services incur a $25 surcharge per night.
Holidays include: Labor Day Weekend (Friday through Monday), Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Memorial Day Weekend (Friday through Monday), and Independence Day.
Reservations for Thanksgiving require 100% non-refundable payment in full 60 days prior.
Reservations for Christmas and or New Year’s require 100% non-refundable payment in full 60 days prior.
All Policies, Procedures and Rates are subject to change without notice.